RETURNS AND REFUNDS POLICY
We want our customers to be satisfied with their purchases from our company, and we understand that sometimes a return may be necessary. That's why we have established the following return policy:
Return Window:
Our return window is 60 days from the day of purchase. After this time period, we are no longer obligated to provide a refund.
Missing or Damaged Products:
Should you discover any products to be missing from your order, or find an item damaged upon receipt, it is imperative that you report these issues to our customer service team within 7 days of delivery. To aid in the prompt resolution of your claim, we kindly ask that you provide photo or video evidence documenting the missing or damaged items. Failure to report within this 7-day period or provide necessary evidence may affect our ability to rectify the situation and could impact your eligibility for refund or replacement.
Once we receive your claim and accompanying evidence, we will conduct a thorough investigation and determine the appropriate next steps. This could include a replacement, a refund, or an alternative solution that aligns with our customer satisfaction guarantee.
Please note that this clause does not apply to any product that might become damaged or go missing after you have accepted delivery. We urge you to examine all items carefully upon receipt, to store them properly, and to use them according to the instructions provided to avoid any damage or loss.
Refund Eligibility:
In order to qualify for a refund, customers are required to return their purchased items, irrespective of whether the bottles are full or empty. Please note that Sea Moss Gel is an exception to our return policy and cannot be returned, unless there are quality concerns, damage, or if the product is not functioning as expected.
For a successful refund, items must be shipped back to our designated return address within a timeframe of 60 days from the purchase date. If a product fails to meet your expectations, we provide a 60-day money-back guarantee. Please be aware that this guarantee only applies if the product does not perform as advertised.
Return Shipping:
Customers are responsible for the cost of return shipping. Customers must use a trackable shipping method, as we cannot be held responsible for lost or damaged packages. All returned items must be sent with signature confirmation to confirm that we’ve received your returned items.
Refund Processing:
Once we receive the returned order, we have a total of 10 days to issue a refund. Refunds will be processed and returned to your original payment method, unless otherwise requested by the customer.
Exceptions:
We reserve the right to refuse a refund if we determine that the product has been damaged or tampered with. In such cases, we will contact the customer to discuss alternative solutions.
If a customer has any questions about our return policy or the process of returning an order, we encourage them to contact our customer service team for assistance. We are committed to ensuring that our customers have a positive experience with our products and services.
We value our customers and want to ensure that your returns are processed smoothly. However, due to the high volume of mail theft, we require all returns to be shipped with signature confirmation. This helps to confirm that your return safely arrives at our facility. Please note that we are not responsible for returns shipped without signature confirmation, and we reserve the right to deny your return if we do not receive your package due to it being lost or stolen. Thank you for your understanding and cooperation in helping us ensure a secure return process.
