We want our customers to be satisfied with their purchases from our company, and we understand that sometimes a return may be necessary. That's why we have established the following return policy:
Our return window is 60 days from the day of purchase. After this time period, we are no longer obligated to provide a refund.
To be eligible for a refund, customers must return their bottles to us, whether full or empty. The order must be returned to our return address before the 60-day return window expires.
Customers are responsible for the cost of return shipping. Customers must use a trackable shipping method, as we cannot be held responsible for lost or damaged packages. All returned items must be sent with signature confirmation to confirm that we’ve received your returned items.
Once we receive the returned order, we have a total of 10 days to issue a refund. Refunds will be processed and returned to your original payment method, unless otherwise requested by the customer.
We reserve the right to refuse a refund if we determine that the product has been damaged or tampered with. In such cases, we will contact the customer to discuss alternative solutions.
If a customer has any questions about our return policy or the process of returning an order, we encourage them to contact our customer service team for assistance. We are committed to ensuring that our customers have a positive experience with our products and services.
We value our customers and want to ensure that your returns are processed smoothly. However, due to the high volume of mail theft, we require all returns to be shipped with signature confirmation. This helps to confirm that your return safely arrives at our facility. Please note that we are not responsible for returns shipped without signature confirmation, and we reserve the right to deny your return if we do not receive your package due to it being lost or stolen. Thank you for your understanding and cooperation in helping us ensure a secure return process.